Frequently Asked Questions
Soapalooza offers secure, 24/7 webstore shopping. We accept payment through our secure website by Visa or MasterCard, as well as PayPal.
Soapalooza is a division of BloomWorks Holdings, LLC. Credit card statements will list your purchase as "BloomWorks".
Soapalooza does not have a Minimum Purchase requirement. You may place any size order you need, large or small. However, there is a Low Order Fee of $3.00 for all orders totaling less than $20.00 in product.
All sales are final. We want you to be happy, so please ask any questions before ordering to insure your satisfaction. Due to the nature of our products, no returns, exchanges, or store credits are accepted. We offer fragrances in affordably priced 7 dram "Cheap Thrills" vials and 1 oz sample sizes so that you can conduct your own product testing prior to commitment to larger quantities. The nature of our products prevents us from accepting goods for return that have left our facilities.
DAMAGES & SHORTAGES
If your package was damaged in transit you must notify us within 2 business days so we can initiate a claim with the carrier. Do not discard the damaged packaging in the event the carrier would like to inspect the box and contents. You must follow shipper’s guidelines for reporting suspected damage or we will not be able to honor reimbursement or replacement of damaged goods. Please call or email us if your order arrives incomplete or if you received an incorrect item.
INCORRECT ADDRESSES, NON-DELIVERABLE, or REFUSED SHIPMENTS
Please make certain that the shipping address you provide is correct. If a customer makes an address error, the customer is responsible for additional delivery charges. If we make an error, then we will absorb the additional fees. UPS will charge $10.00 for even the smallest address corrections. We will in turn pass this charge to you. Packages returned to us marked ‘Refused’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customers credit card, less a 15% restocking fee, and all shipping costs.
At our discretion, we may include samples with paid orders or run free product promotions periodically. Please do not request free samples when placing your order, such requests will be ignored.
Requests for order cancellation received within 2 hours from initial order placement will be refunded in full. All other cancellations will incur a $5.00 cancellation fee and a 15% restocking fee.
All of our fragrance oils are cosmetic-grade and certified by IFRA. This means they are suitable for use in toiletries for external use. Such toiletries include (but are not limited to) skin creams, lotions, scrubs, perfumes, and shampoos & conditioners. Our Soapalooza Fragrance oils can be used in true soap (cold process or hot process) as well as melt & pour soap bases. Additionally, Soapalooza Fragrances oils are safe for use in both paraffin or soy wax candlemaking.
We work diligently to get our products to you as fast as possible. Although we make every attempt to ship your order within 72 business hours, unanticipated demand can deplete our inventory. Items may be out-of-stock or discontinued without notice. We will notify you if this is the case.
SALES TAX EXEMPTION FOR VIRGINIA RESIDENTS
Soapalooza is required to collect Virginia Sales tax unless you have filed a VIRGINIA Sales & Tax Use Certificate of Exemption (available through the Virginia Dept. of Taxation) and a photo copy of your current VA Business License with us so that purchases made with intent to resell can be legally exempted from Virginia Sales tax. To maintain your VA Sales & Use tax exemption with us, you must keep this information updated with us annually. Soapalooza will not retroactively reimburse for previous orders prior to the Certificate of Exemption being filed with our office. Please send your signed Virginia Sales & Tax Use Certificate of Exemption to:
BloomWorks Holdings, LLC
8205 Old Mill Lane
Williamsburg, VA 23188
COUPONS & GIFT CERTIFICATES
Due to rising transaction fees, Soapalooza Coupons and Gift Certificates can only be honored when they are redeemed through our shopping cart by the customer at the time order is placed, unless otherwise noted.
Soapalooza/BloomWorks Holdings, LLC assumes no liability for misuse of its products. Ingredients such as essential oils, botanicals, and other nutrients often have methods, treatments, traditional properties, and uses listed. The information provided is purely for informational purposes. Any reference to medicinal or health benefits is not meant to treat or diagnose any problem. It is not meant to replace professional medical advice and should not take the place of any prescribed medication. Our fragrance oils, raw ingredients, and most other items offered, are for external use and should be used for manufacturing purposes only. Fragrance oils and other raw ingredients should be kept out of the reach of children. Some fragrance oils or manufacturing ingredients in their concentrated form can be an irritant to the skin, eyes, or mucous membranes. Please use common sense and take precautions when handling. It is the customer's responsibility to use proper care when using our products. Soapalooza/BloomWorks Holdings, LLC reminds formulators that proper testing is vital before beginning the sale or distribution of any handmade products.