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Shipping & Returns

SHIPPING POLICY
Soapalooza®  offers live shipping rates based on your destination zip code. UPS Ground is Soapalooza's preferred carrier. Since UPS will not deliver to PO Boxes, please always provide an accurate street address so that your order is not delayed. We have a flat fee of $12.95 maximum to ship any order in the lower 48 states, EXCEPT for when purchasing 25 lb drums. Full normal shipping is required when ordering 25 lb drums of fragrance.

RETURN POLICY
We want you to be happy, so please ask any questions before placing your order to insure your satisfaction. All class tuition, workshop, and consulting sales are final, however we understand plans can change so we are happy to reschedule your class, workshop or consulting session for a future session or class date. All PDF sales are final. We can only accept returns or exchanges on physical merchandise (fragrance oils, soap, kits, gift items) that is in original condition and accompanied with a sales receipt for up to 14 days after purchase. We will provide you with an exchange, rescheduled date (for classes, workshops, or consulting sessions) or a store credit. Please feel free to call our staff with any product questions: 804-742-0416.

DAMAGES & SHORTAGES
Please notifiy us a soon as possible if your package was damaged in transit. Do not discard the damaged merchandise or packaging in the event the carrier would like to inspect the box and contents. Please call customer service at: 805-742-0416 if your order arrives incomplete or if you received an incorrect item.

COUPONS & GIFT CERTIFICATES
Please note, coupons can only be honored when used during checkout at the time of purchase. The rising cost of transaction fees make it impossible for use to revise orders where coupons or gift certificates were not used.

RESTOCKING FEES
Soapalooza charges a 30% restocking fee for cancelled orders or orders returned to us without previous communications.

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